Do you have a question about our devices? Then feel free to look at the FAQ to see if you can find the answer there.

If not, you can fill out the form below and we will get back to you as soon as possible.

Please send us your enquiry/feedback here

You have questions regarding our products? You cannot find our products in store? Or you would like to give us some feedback to our products?

You can call the Paul Hartmann Customer Service Hotline via (+852) 2953 7100 every day from Monday to Friday, 9am - 6pm (except public holidays). Alternatively, you can send us an email with your inquery via below link. Somebody will get in touch with you within 24 hours and will be happy to help. 


We hope you are satisfied with our products. In case of any material or manufacturing errors, we give a 3-year warranty to all Veroval Products (5 years for Veroval Duo Control) from the day of purchase. Please keep a proof of purchase and present it to our warranty service within the warranty period. 

We replace and repair any faulty device components free of charge which were caused by material or manufacturing errors. This does not include batteries or cuffs, and also not damage caused by improper use or unathorized interference. 

Please call the following Customer Service Hotline of our warranty partner DKSH Hong Kong Ltd.:

+(852) 2895 9440

Warranty is only provided for purchases within Hong Kong SAR, China.